Typically at the start of a new year our media and social media is filled with people and programs inviting (or pressing) us to take on a “challenge” that will supposedly help us to reach our goals this year – when we have not been able to achieve them before. The challenge could be for […]
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How Technology is Cramping Your Communication Style
When I began to study and learn about communication skills oh so long ago there were no mobile phones, or tablets, or smart watches. In fact computers themselves had not long been present in a consistent way in mainstream business. All communication between people was face to face or perhaps on paper in writing. We […]
Welcome! Who am I and what is this site about?
Much of what I do is work with people to enhance their careers. Not because life is all about work, but because people spend too much of their lives at work for work to be an unhappy and unfulfilling place. Rather than chasing the dream job, I work with people on defining their version of […]
Customer Service Needs Great Teamwork
This week I’d like to share a story about teamwork (or the lack of it) and its impact on customer service. Earlier this week I went to see a play – I subscribe to the full season of a theatre company and usually see one play a month. About 10 minutes before the scheduled start time – […]
What do Missy Higgins and Good Managers Have in Common?
Well Missy took a 5 year break from music because she’d “forgotten why I wanted to write music in the first place”. For her, losing the connection with her music and her purpose turned her passion into a business and a job. For an artist and a musician that can be a hollow place to […]
When Something Going Wrong is Actually Something Going Right!
There are times when things “go wrong” and when you look back on it you realise that the “wrong”thing was actually the “right”thing, or the best thing that could have happened. Has that ever happened to you? OK, I realize this could be a little confusing. Let me explain… Have you ever had something planned, or been […]
Five Best Spring Career Tips
These 5 tips will suit whether you are reading this as someone wanting to spring clean your career or as a manager wanting to understand how to sort the spring bulbs from the spring fluff. And spring is the time to look closely at your career. The year feels like it is almost over and you might […]