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Customer Service Needs Great Teamwork

This week I’d like to share a story about teamwork (or the lack of it) and its impact on customer service. Earlier this week I went to see a play – I subscribe to the full season of a theatre company and usually see one play a month.  About 10 minutes before the scheduled start time – […]

When Something Going Wrong is Actually Something Going Right!

There are times when things “go wrong” and when you look back on it you realise that the “wrong”thing was actually the “right”thing, or the best thing that could have happened.  Has that ever happened to you? OK, I realize this could be a little confusing.  Let me explain… Have you ever had something planned, or been […]

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